Reference

Your Rights and Our Policy Commitments

99gg operates under a clear legal framework so you know exactly where you stand as a member. Access to our platform and services depends on your local law and eligible regions in Bangladesh — we spell that out here so there is no ambiguity.

Member Rights CoveredJurisdiction-Dependent AccessbKash, Nagad, Rocket ContextAccount Data PolicyContact Paths Included
99gg Your Rights and Our Policy Commitments
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We collect only what is needed to operate your account, process wallet transactions via bKash, Nagad and Rocket, and meet our legal obligations in the regions we serve. Data is retained for the period required by applicable law and then deleted or anonymised. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where law permits — all through the contact path in your account settings. We do not sell member data to third parties.

Data Retention Account records are kept for the duration your account is active plus any legally required retention period. We do not keep data longer than necessary for legal or operational purposes.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice — bKash, Nagad or Rocket — between visits. You can manage these in your browser settings.
Account Security Your account is protected by password authentication and an OTP sent to your registered mobile number each time you log in from an unrecognised device.
Your Data Rights You have the right to access, correct or request deletion of your personal data. Submit your request via the Help Centre or email support with your registered number.
LEGAL QUERY CONTACT

Reach Us About Policy Questions

If any part of our legal terms is unclear, or you need to raise a data or account query, our member support team handles legal and policy questions directly. Response times vary by channel, so choose the one that suits your situation.

Live Chat Open the chat window from your account dashboard for real-time policy queries. Our team can walk you through specific term clauses or account actions.
Email Support Send detailed legal or data queries to our support address listed in your account settings. Include your registered mobile number for faster matching.
Account Help Centre The Help Centre under your profile settings covers account suspension, wallet verification steps and how to request data held on your account.

Common Questions About Our Legal Terms

These are the questions members in Bangladesh most often ask about our policy, their data and their account rights. If yours is not here, member support can help.

Yes. Your access to the platform depends on your local law and the eligible regions we serve. We do not override local regulation, so please check what applies where you are before opening an account.

All wallet activity — deposits and withdrawals via bKash, Nagad or Rocket — falls under the same member agreement. The specific transaction steps are shown in your account panel at the time of each transfer.

Submit a data access request through the Help Centre in your account settings or email support with your registered mobile number. We will respond within the timeframe required by applicable law.

You can request deletion of personal data where local law permits it. Some records must be retained for a legally required period even after deletion is requested — our support team will explain what applies to your account.

Material updates to our terms are sent to the contact details registered on your account before the changes take effect. Continuing to use the platform after that date means you accept the updated terms.

Raise it with our member support team first — via live chat or email — with your account details and transaction reference if relevant. We aim to resolve policy and account disputes before any formal step is needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.