Reference

How 99gg Handles Your Personal Information

Your account data, wallet details and browsing activity are collected and used in specific ways — and you have the right to know exactly what those are. Access and eligibility depend on your local law and eligible regions in Bangladesh.

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99gg How 99gg Handles Your Personal Information
PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If something about how your data is handled is unclear, or you want to update or remove information tied to your account, our support team can walk you through the steps. Reach us through the channels below — we handle privacy requests the same way we handle wallet queries: directly and without passing you around.

Account Data Request Ask us to share, correct or remove personal data stored against your account. Submit your request through the in-app chat and we will confirm receipt and next steps.
Wallet Identity Help If your bKash, Nagad or Rocket number has changed, contact support to update the wallet linked to your account so payment records stay accurate and secure.
Cookie and Tracking Queries Questions about what cookies we set and how to adjust your browser or app preferences? Our support team can explain which cookies are necessary and which are optional.
HOW WE PROTECT DATA

Security Practices Behind Your Account

We apply technical and operational measures to keep your account data protected. This section covers the specific practices we follow, from how login sessions are managed to how wallet transaction records are stored. These are not general claims — they are the actual controls in place when you use 99gg.

Encrypted Connections

All data sent between your device and our servers travels over SSL encryption. This includes your login credentials, wallet numbers and any account details you submit through the platform.

Wallet Data Separation

Your bKash, Nagad and Rocket transaction records are stored separately from your general account profile. This limits exposure if any one data layer is ever queried or audited.

Session and OTP Controls

Each login session is verified. If we detect unusual access patterns on your account, we require a fresh OTP before allowing any wallet or personal data changes to proceed.

Retention Limits

We do not keep your data longer than needed. Account data tied to closed accounts is removed on a defined schedule, subject to any legal obligations that apply in your region.

99gg Personal Data We Collect When You Use 99gg

Personal Data We Collect When You Use 99gg

When you open an account with us, we collect the information you provide directly — your name, contact details and the mobile wallet identifiers linked to your bKash, Nagad or Rocket account. We also record transaction data each time you deposit or withdraw, so our system can match payments to your wallet accurately. Device information, session logs and IP addresses are captured

automatically when you browse or log in. We use this data to verify your identity, process payments and keep your account secure. We do not sell your personal data to third parties. How this applies to you depends on local law and eligible regions.

Key Privacy Terms You Should Know

These are the terms you will come across when reading our privacy documentation. Each definition is plain and short — written the way a real account holder, not a lawyer, would need it explained.

01
What is personal data in this context?

Any information that can identify you — your name, phone number, email address or mobile wallet number linked to bKash, Nagad or Rocket on your account profile.

02
What does data processing mean?

Any action taken on your data — collecting it, storing it, using it to verify payments or sharing it with a payment processor to complete a Nagad or Rocket transaction.

03
What is a data controller?

The entity that decides why and how your personal data is used. In this case, 99gg acts as the data controller for information collected through the platform.

04
What is a cookie?

A small file saved on your device when you visit the site. Cookies help us remember your session, keep you logged in and understand how pages are being used during your visit.

05
What does KYC mean?

Know Your Customer — the identity verification process. We use KYC to confirm your name and wallet ownership before approving withdrawals or raising account limits.

06
What is a data retention period?

The length of time we keep your account data on our systems. Retention periods vary by data type and are shaped by legal obligations in applicable regions.

What You Actually Want to Know About Privacy at 99gg

These are the questions we hear most often from account holders in Bangladesh about how their information is used, shared and protected. Each answer is specific to how 99gg operates — not a copy of standard legal text.

We pass wallet identifiers to payment processors only when needed to complete your transaction. We do not share your bKash or Nagad details with advertisers, data brokers or unrelated third parties.

Yes. Contact support through in-app chat with your request. We will review it against any legal retention obligations that apply in your region and confirm what can be removed and when.

Your mobile number is used to verify your identity via OTP, link your wallet for bKash, Nagad or Rocket payments, and contact you if we detect unusual activity on your account.

Go to account settings and select the payment method you want to change. For security, updating a linked bKash or Rocket number triggers an OTP verification before the change is saved.

We log session activity, pages visited and game interactions to keep your account working correctly, detect fraud and improve the experience. This data stays within our systems and is not sold.

Yes. SSL encryption applies whether you access 99gg on a mobile browser or desktop. Your session data and wallet details are protected the same way across devices. Availability depends on local law and eligible regions.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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