Reference

How 99gg Handles Your Personal Information

This Privacy Policy sets out exactly what data 99gg collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket wallet privacyNo data sold to third partiesYour right to request deletionCookie controls in your account

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at 99gg is built around a few non-negotiable practices. Account passwords are hashed and never stored in plain text. Payment wallet details — whether bKash, Nagad or Rocket — are used only for transaction matching and are not exposed to any external marketing system. We apply SSL encryption across all account and wallet interactions. Below are the four areas where we invest most in data care.

Account Security

Every login triggers an OTP check to your registered mobile. Unusual session activity from an unrecognised device prompts an automatic account flag for your review.

Cookie Controls

We use session cookies for account access and analytics cookies to improve page performance. You can adjust cookie preferences from the settings panel inside your account.

Data Retention

We keep account records for the minimum period required under financial compliance rules. Once that period passes, personal data is deleted from our active systems on request.

Third-Party Access

Payment processors like bKash, Nagad and Rocket receive only the transaction reference needed to complete a transfer. No personal profile data is shared beyond that.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove the personal data we hold, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at our listed data contact address, or via the in-app help form on mobile. We aim to acknowledge your request within one working day and confirm the outcome once the review is complete.

Live Chat Start a chat from inside your account dashboard. Raise your data request directly and our team logs it immediately with a reference number.

Email Request Send your data request to our listed support address. Include your registered mobile number so we can match your account record without delay.

In-App Help Form Open the help form on the mobile app, select the Privacy category, and describe your request. Works on both Android and iOS devices.

What Data We Collect and Why

99gg Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, mobile number and the payment method you choose — bKash, Nagad or Rocket. We store this to process your deposits, verify withdrawals and send account notifications. We do not share your mobile wallet number with

1
advertisers. If you contact support, the conversation log is retained to help resolve follow-up queries. Device and browser data — such as IP address, screen type and session timestamps — are collected automatically to maintain account security and detect unusual login attempts. You can request a
2
copy of all data we hold on your account by writing to our data contact address. Deletion requests are processed in line with our retention schedule, which we keep to the minimum period required for financial record compliance. Where your use of the platform depends on
3
local law and eligible regions, your data processing scope may vary accordingly. We do not retain payment PIN details — those stay inside your bKash, Nagad or Rocket app and never pass through our servers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how 99gg handles personal data. If yours is not here, open a live chat from your account and our team will respond directly.

No. Your bKash or Nagad number is used only to match incoming deposits to your account. It is never passed to advertisers or unrelated third parties.

Send a request via live chat or the support email with your registered mobile number. We will compile your data record and send it within the timeframe our policy sets.

Yes. Submit a deletion request through the in-app help form or by email. We remove personal data once the mandatory financial retention period for your account has expired.

We use session cookies for login and analytics cookies for performance. You can review and adjust these from the cookie settings panel inside your account at any time.

Only the transaction reference is stored — not your Rocket PIN or full account credentials. Your PIN stays entirely within the Rocket app and never reaches our servers.

The policy applies to all registered accounts. Whether you can access our platform depends on your local law and eligible region. Eligibility does not change how your data is handled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info99Gg Glossary InfobKash CashQuick

How 99gg Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Third-Party Access

How to Reach Us About Your Data

Frequently Asked Questions About Your Privacy

01 Does 99gg share my bKash or Nagad number with anyone?

02 How do I request a copy of the data 99gg holds on me?

03 Can I ask 99gg to delete my personal data?

04 What cookies does 99gg use and how do I control them?

05 Is my Rocket payment detail stored on 99gg servers?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

Related pages

Related pages